Shipping Policy

Effective November 17, 2024

Shipping Policy

1. Order Processing Time
Once we receive your order we typically process it in 4-7 business days (NOT INCLUDING SHIPPING DAYS), however during the holidays or restock sales processing times may take from 7-14 business days due to the influx of orders. Once it leaves our facility you'll receive a shipping confirmation via email to track your order until it arrives to you.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Orders placed before 11AM PST will be processed the same day.
Order cut off : 3PM.

2. Shipping Methods & Estimated Delivery Times

  • Standard Shipping: 4-7 business days
  • Expedited Shipping: 1-3 business days
  • Overnight Shipping: 1 business day (for orders placed before 11 AM PST)

Please note that delivery times may vary based on location and carrier delays.

3. Shipping Rates and Fees

  • Free shipping on orders over $50.
  • Standard shipping fee: $5.00
  • Expedited shipping fee: $15.00
  • Overnight shipping fee: $25.00

Shipping rates are calculated based on order value and selected shipping method.

4. Tracking Information
Once your order has shipped, you will receive a tracking number via email.
You can track your order here: https://hotorjustme.com/account/.
If you do not receive tracking details within 5 days, please contact us at support@hotorjustme.com.

5. Shipping Restrictions
We currently do not ship outside of the United States.

6. Lost, Stolen, or Damaged Packages
If your package is lost or stolen, please contact USPS first to file a claim.
If your order arrives damaged, please send a photo to support@hotorjustme.com within 5 days for assistance.
We do not offer shipping insurance.

7. Returns & Exchanges
Please see our Refunds Policy here.

8. Holiday Shipping & Delays
To ensure delivery by Christmas and New Year's, orders must be placed by December 15th of the same calendar year.
During peak shopping seasons, shipping may take longer than usual.

9. Contact Us
If you have any questions about shipping, feel free to reach out to us at support@hotorjustme.com or (415) 275-2135.

Please review all Hot Or Just Me Inc Store Policies and Terms and Conditions.